2009 Ford Flex Problems and Repair Histories

Year	Make/Model	Trips/Year/100 Cars	Compared to all models for the same year
2009	Ford Flex	52 Flexes, 9.1 months of data per Flex, average 48300 miles First model year. Possible common problems with HVAC blend doors and rear brakes.71	Fewest Trips Most Trips	see reported repairs

Ford Flex in Ohio, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Mar	2009	0		First odometer entry
Mar	2010	6000	0	Plastic trim piece / cover behind drivers side interior door handle broke. A retaining tab on the piece broke off.
Apr	2010	6000	0	Trim part ordered and covered under warranty. Replaced by myself.
Sep	2010	9000	0	Weather stripping around drivers and passenger windows (window run channel) detaching from door window area. The front center console latch broke and was replaced.
Sep	2011	16000	0	Interior trim piece behind front passenger door latch broke and needed replaced.
Feb	2013	28500	250	Front passsenger side wheel bearing needed replaced
Mar	2013	29000		Most recent odometer entry.

 

Ford Flex in Texas, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Nov	2009	5000		First odometer entry
May	2010	29000	0	TSB for front and rear disc brakes making grinding sound. Dealer did front brakes. Awaiting parts for rear brake anchor bolts. Still driveable.
Oct	2010	47000	0	Latest FORD TSB for Disc brakes and rotors. All new components replaced on front. Due to grating/grinding sound from front brake assembly.
Nov	2011	82000	100	80,000 miles: routine. Had dealer change factory spark plugs. Wanted new ones for winter. Wheels rotated. Drained transmission and replaced fluid. Can't change trans filter without removing transmission from vehicle.
Jan	2012	87300	10	Wire broke on oxygen sensor. Sensor replaced under my factory extended warranty. No charge
Mar	2012	90000	0	Front Struts and rear shocks replaced. Water leak near sun roof repaired per TSB.
Dec	2012	105000	0	Problem with steering angle sensor. Traded Flex in to selling dealer. Told them to take it and shove it. They would not honor Ford's warranty. Got it off of my hands. Buyer beware. It went to a wholesaler in Texas.

 

Ford Flex in Texas, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Oct	2008	2000		First odometer entry
May	2010	12700	0	ECM failed car would not run
Mar	2013	44000		Most recent odometer entry.

 

Ford Flex in Michigan, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Jun	2009	4000		First odometer entry
Mar	2010	13000	0	Warranty repair of front brakes.
Apr	2010	15700	0	Burned out license plate light.
Aug	2010	26000	0	front brake grinding noise Ford Sync hard to understand on other end of phone at highway speeds. "could not replicate"
Oct	2010	30000	0	replaced rotors, pads and calipers
Nov	2010	32000	0	repair Sync hands free bluetooth with new software update and replaced hands free microphone.
Jun	2011	40000	37	Front left stabilizer bar link had to be replaced.
Jul	2011	40000	0	Replaced reverse sensor.
Aug	2011			Most recent odometer entry.

 

Ford Flex in California, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Nov	2009	0		First odometer entry
Feb	2010	4500	0	Leaking AC hose.
Jun	2010	6000	0	Grinding noise in front brakes.
Jan	2013	19000	100	Replace vent door actuator. Door lock actuator motor.
Mar	2013	21000		Most recent odometer entry.

 

Ford Flex in Massachusetts, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Nov	2009	1000		First odometer entry
Dec	2009	1000	0	Two repairs under warrantee. 1) Warped front rotors replaced 2) Verticle trim on doors replaced because they were screwed on too tightly causing a dimple. A second visit was needed at 800 miles b/c new trim was not installed correctly.
Oct	2010	14000	0	Two problems. 1st was a sound at cold start which sounded like the starter was engaged too long. 2nd was an engine light. Diagnosis - Cam Phasers. Job took 2 days b/c dealer didn't start work on 1st day. Cam Phaser repair solved 1st problem
Mar	2011	20000	0	Backup warning was undependable. Sensor(s) were replaced
Oct	2011	29000	0	Rear seat would not fold down. Replacement of the hinge/latch was performed.
Dec	2012	46000		Most recent odometer entry.

 

Ford Flex in Ontario, Canada
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Oct	2008	2480		First odometer entry
Sep	2009	14260	250	Tranny reflash brake grinding
Mar	2010			Most recent odometer entry.

 

Ford Flex in Florida, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Oct	2009	5000		First odometer entry
Dec	2009	7000	0	Have had in twice for same problem. Grinding noise on turning while braking. Ford replaced pads, bolts and resurfaced rotors. Problem came right back. Took for Ford Rep to inspect, they say they could not duplicate problem. Still have same!
Feb	2010	10000	0	Still have noisy brake problem that Ford knows exists and refuses to acknowledge the problem. I will get rid of the car over the problem and never buy another Ford product. Ford is totally irresponsible on this issue.
Jun	2010	13000	0	3rd time for brake noise had latest TSB, replaced mounting brackets, pads and resurfaced front rotors
Jun	2011	29000		Most recent odometer entry.

 

Ford Flex in Massachusetts, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Oct	2009	4000		First odometer entry
Dec	2009	5000	0	Hard shift/ transmission bucking TSB 09-23-6 missing plastic on Passenger interior door handle drivers side rear window trim cracked parts ordered
Jun	2010	8000	0	Dealer ordered part in Dec. but, was too far away for me to bring it back in for molding replacement until this oil change. Trim molding replaced no problem in June. exterior passenger pillar. Came off partially while on highway. replaced interior drivers side door handle molding. Fell off somewhere and was lost.
Oct	2010	10700	0	Exterior passenger door pillar moulding. Second time replaced. First replacement in June split within 48hrs. Rear drivers door lock intermittently would not unlock. Inspected and performed TSB 09-1-3 Adjusted right and left rear door lock grommets. Intermittent transmission bang. No condition found, no faults noted. Harsh grinding while braking. Feels like front brakes aren't working and very loud. Intermittent since 1k miles. Parts ordered. Back ordered a couple weeks.
Dec	2010	12000	0	Was a second trip in for the brakes. On the original trip they ordered the parts and on second replaced the parts. Removed and replaced anchor brackets installed new pads and rotors
Jul	2011	16000	0	Seatbelt buckle middle row replaced pcm reflash
Apr	2012	20700	0	rear brakes replaced, brackets and rotors (20k) Car was dragging
Jul	2012	23000	100	reflash transmission microphone sync system Gasket on fuel door aftermarket microphone installed. TSB #10-25-12.
Nov	2012	26300	0	after driving 2/3 miles car was acting as if it would stall. throwing codes p0016/p0012 performed tsb 11-6-1 Replaced right and left side cam phasers.
Mar	2013	28000		Most recent odometer entry.

 

Ford Flex in California, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Nov	2008	0		First odometer entry
Dec	2008		0	On the way home from purchasing the vehicle, the odometer stopped working. Cannot legally drive the vehicle without an Odometer. Dealer had to order new gauge cluster. Bought car and could not drive it for almost a week. Dealer provided rental car.
Dec	2009	16000	0	Center console latch replaced.
Aug	2010	27000	0	Latch on center console broke for the second time. Car had a rough idle with RPM's surging up and down. Throttle body replaced under warranty. Rear driver back side window trim piece cracked. Replaced trim piece and side window under warranty.
Jun	2012	61000	0	AC switch bad.
Nov	2012	67500	0	Transmission started slipping at low RPMs. Dealer repaired under warranty. This should not be happening at 67k miles. Seriously disappointed with Ford. This will be my last Ford.
Feb	2013	71000	0	Transmission slipping again at 1250 RPM, light acceleration. Same problem as last report, even after repair. Dealer unable to duplicate problem on test drive. Problem is intermittant and less frequent as before, but still happening.
Mar	2013	73000	0	Engine was shuddering at low RPMs at 50 mph. Dealer found ignition coil and wires on cylinder 3 bad. Replaced wires, coil and spark plug.

 

Ford Flex in Louisiana, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Sep	2010	25000		First odometer entry
Oct	2010	26000	0	Console Latch TSB 10-17-3
Mar	2013	79000		Most recent odometer entry.

 

Ford Flex in Ontario, Canada
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
May	2008	0		First odometer entry
Apr	2011	27900	0
May	2011	28520	460	Trim piece replaced  piece of driver side rear brake pad broke off resulting in metal to metal contact. Both rear wheels had pads and rotor replaced
Jan	2012			Most recent odometer entry.

 

Ford Flex in Georgia
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Apr	2012	18600		First odometer entry
May	2012	19840	0	Check engine light came on - car in shop for 2 days, sensors were replaced Check engine light reappeared day after replacing 2 separate sensors. Replaced computer. Scraping noise - right front wheel bearing replaced
Mar	2013	27280		Most recent odometer entry.

 

Ford Flex in Alabama, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Jul	2012	39000		First odometer entry
Sep	2012	43000	186	Battery had bad cell

 

Ford Flex in British Columbia, Canada
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Aug	2010	620		First odometer entry
Oct	2012	12400	0	When switched on, right side HID headlamp would briefly flicker then go out. Ford service replaced the HID bulb.
Feb	2013	13320	0	Vehicle would not start due to lack of battery power. A jump start allowed the vehicle to be driven to the dealer for diagnostics. No fault was found and no parts replaced.
Mar	2013	13640		Most recent odometer entry.

 

Ford Flex in Texas, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
May	2012	40000		First odometer entry
Feb	2013	65000	189	Fuel Pump seal o-ring at tank improperly installed allowing tank to leak on fill up. Took car to dealer to have it looked at and they missed it. Took it to local firestone and they caught it.

 

Ford Flex in District of Columbia, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Jun	2010	11000		First odometer entry
Aug	2011	20300	0	Repaired auto climate controls. Broke CD player in the process, then didn't set up new one with Sirius. Multiple trips and a lot of trouble to get this all sorted out.
Mar	2012	25000	0	Engine light came on and stayed on. Required a new cooling fan and one oxygen sensor for catalytic converter. Work covered under extended warranty purchased at end of Jan 2012. Estimated value of repairs $1,000. Unusual for less than 25k mi Technician found less than 1 millimeter on pad or whatever (I can't find my bill at this time). Cost $240 to repair.
Aug	2012	28000	0	This repair was after car returned from 6 mo checkup. After driving 1 mile, care nearly failed. Managed to limp back to dealer where I learned that computer and 2 coils had burned out. Am upset that this was not picked up at time of 6 mo ch.
Mar	2013	35000		Most recent odometer entry.

 

Ford Flex in Florida, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Sep	2011	38000		First odometer entry
Jan	2012	43000	231	Right rear pads worn to limits. Replaced all 4 pads and rotors reworked.
Feb	2012	44000	478	Brake pads replaced but did not correct the problem of brakes grinding to a stop when damp.
May	2012	46500	357	Replacement of driver door handle.
Oct	2012	48000	0	AC ventilation actuator malfunction. Never notified of TSB. They want $478 to fix it.
Jan	2013	48700	0	RH passenger door will not unlock. Never notified of TSB. Rear view mirror auto-dimmer does not work.
Apr	2013	51000		Most recent odometer entry.

 

Ford Flex in Louisiana, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Nov	2008	1000		First odometer entry
May	2011	52000	0	brake pads were changed under extended warranty and TSB 10173
Jun	2011	54000	200	a/c cooling fan failed a/c cooling fan failed for the second time
Jun	2012	75000		Most recent odometer entry.

 

Ford Flex in Ontario, Canada
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
May	2009	0		First odometer entry
Jun	2011	24180	0	Rear inboard brake pads were wearing far faster than the rear outboard pads. Ford TSB instructed dealer to replace caliper holding brackets with new design. Rear pads were also replaced at this time.
Aug	2011	26660	0	Latch for front row centre console is broken, parts were ordered, but upon repair attempt, confirmed that the new part was not correct. Dealer ordered new parts to install at later date.
Nov	2011	29760	0	Latch for console was replaced, all works fine now. Front brakes developed groaning noise at low speed. More noticable when wet. Dealer performed TSB, replaced pads, rotor refinished, caliper holding brackets, and installed new noise dampening springs to pads. All fine now.
Feb	2013	49340	0	Rear inboard brake pads wearing much faster than outboard pads. Dealer replaced rear pads complete and resurfaced both rear rotors.
Mar	2013	50840	0	Groaning noise from brakes at speeds below 5km/h such as in parking lots. Dealer inspected, found nothing and reassembled. My wife later took the tech for a ride to show problem, he heard it but doesn't know what the problem could be.

 

Ford Flex in Colorado, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Jun	2009	0		First odometer entry
Oct	2011	22700	0	Leaking Freeze Plugs and Water Pump replaced
Dec	2012	33000	10	Driver Side middle rear seat (larger side) would not unlatch to fold. Tried multiple solutions - finally got working after heavily lubricating center hinge with spray lithium grease.
Mar	2013	35000		Most recent odometer entry.

 

Ford Flex in Michigan, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Aug	2011	39000		First odometer entry
Oct	2011	42000	430	sunroof seal was leaking and water was running down driver side A pillar onto seat and floor board Took to dealer and had repaired they also had to replace the Tweeter for the radio that was in the A pillar, it got wet. water leaking in to car at driver side A-pillar [ again ] causing headliner to get wet at top corner of driver side A-pillar and driver side carpet to be saturated with rain water. called dealer. they have to order parts.
Nov	2011	42500	100	water leaking into interior at driver side A pillar [top]. Dealer said it was coming in from around windshield rubber seal[top driver corner]. pulled windshield out , replaced rubber seal. Drove to NV from MI. in much rain and snow, no leak.
Apr	2013	71000	0	Replaced front pads after 66,000 miles. went on a 2100 mile trip and found out should have replaced rotors also. when i got to my destination i took to dealer and had rotors replaced...we are good to go.

 

Ford Flex in Florida, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Feb	2009	0		First odometer entry
Sep	2009	9000	0	Sync issue, incompatibility with some ipods
Jun	2010	22000	0	Broken center console latch. TSB
Sep	2011			Most recent odometer entry.

 

Ford Flex in Florida, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Apr	2009	8000		First odometer entry
Feb	2010	19000	0	Loose bolt on caliper on driver's front wheel. Brake worn by loose bolt and was replaced using a new bolt that had to be ordered.
Jun	2011			Most recent odometer entry.

 

Ford Flex in Ohio, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
May	2009	15000		First odometer entry
Jun	2009	16000	0	Seat motor locked up.
Sep	2011	67000	0	transmission shifted hard, tranny overhaul
Mar	2012	80000	0	Gear problems
Sep	2012	96000		Most recent odometer entry.

 

Ford Flex in Florida, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Nov	2008	0		First odometer entry
Feb	2009	3000	0	Noisy brakes. Sounded like metal against metal. Dealer said there was a problem in manufacturing, ordered new pads. Has solved the problem.
Mar	2009	3000	0	Noisy front brakes. They had previously replaced pads, but noise returned. This time they lubricated pads.
Jul	2009	4000	0	noise from driver side window, trim loose
Aug	2009	8000	0	noisy front brakes again
Nov	2009	12000	0	squeak in rear passenger side of vehicle. Fixed but squeak returned. Back at dealer.
Dec	2009	13000	0	Squeak in rear passenger side of vehicle.
Apr	2011	30000		Most recent odometer entry.

 

Ford Flex in Ohio, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Jan	2009	0		First odometer entry
Feb	2009	1000	0	Front passenger door misaligned. Dealer attempted to repair but I didn't see much difference at conclusion.
Mar	2010			Most recent odometer entry.

 

Ford Flex in British Columbia, Canada
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Jun	2008	0		First odometer entry
Jan	2009	4960	0	Rear light assemblies both right and left have moisture that has got inside. Done at routine maintenance time.  Also, driver side rear door lock tab (The thing that pops up when you unlock) was not functional as not attached. easily reattached. Done at routine maintenance time.
Jun	2011			Most recent odometer entry.

 

Ford Flex in California, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Mar	2009	2000		First odometer entry
May	2009	4000	0	door molding warped passenger side door and molding out of alignment.
Jun	2009	6000	0	Interior door molding came in and was installed. Exterior door molding arrived and was successfully installed.
Sep	2009	11000	0	Electronic door lock on passenger side failed to engage and "door open" light remained on.
Jun	2011	49000	100	Abrupt engagement of gears. Could not be replicated and has not reocurred.
Feb	2013	81500	110	Battery no longer holding a charge and had to be replaced.
Mar	2013	87000	225	fan motor actuator failed. Door lock electronic control out of adjustment. Door locks failed to open remotely.

 

Ford Flex in Texas, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Oct	2008	1000		First odometer entry
Jan	2009	5000	0	All exterior plastic window panels had dimples from install. Second row seats will not fold up with the push of the button, when the seats are fully rearward. They will unlock but will not fold all the way.
Mar	2010			Most recent odometer entry.

 

Ford Flex in California, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Dec	2008		0	Center console latch is broken, still waiting for part to come in.
Jun	2009	8000	0	drain tube for moonroof wasn't connected properly and water was leaking into the passenger compartment
Nov	2009			Most recent odometer entry.

 

Ford Flex in Pennsylvania, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Nov	2008	0		First odometer entry
Mar	2009	7000	0	Right front electric door lock actuator not working. Problem repaired. Problem has reoccured in less than a week. Also fuel system fill does not require a fuel cap and a check engine light code is occuring due to a malfunction. Problem repaired. Problem has reoccured in less than a week.
Apr	2009	12000	500	Repaired right front door lock by reinstalling door trim correctly.
Jan	2013	112000	1100	Cooling fans failed cuasing the car to over heat. The car was towed to the dealer.
Mar	2013	116000		Most recent odometer entry.

 

Ford Flex in Indiana, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Mar	2009	0		First odometer entry
Aug	2009	6000	0	Grinding of the front brakes whenever the brakes were applied at a medium to hard level.
Dec	2011	33000	0	Constant squeaking from rear wheels at all speeds and occasional lockup of rear wheel with heat and smoke. Dealer determined no issue other than worn pads. Pads replaced and rotors turned.

 

Ford Flex in Nebraska, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Apr	2009	1000		First odometer entry
May	2009	1000	0	Both driver side doors needed to be rehung do to poor fit.
Mar	2010			Most recent odometer entry.

 

Ford Flex in Ohio, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Oct	2008	0		First odometer entry
Mar	2009	6000	0	Trim around driver side front door was coming loose. They order a new part and replaced it.
May	2009	10000	19	The 2nd row seat would stop halfway through folding. They replaced the strut and now it works fine.
Dec	2009	23000	0	The lock on the front passenger side door unlocks and immediately locks again when using the remote or the unlock switch on the driver's door. The service dept. said it worked fine for them. It's done it multiple times since I picked it up.  The leather seat cover on the driver side 2nd row seat came undone on the door side. The upholstery shop was not open on the day of the visit. I will take it back another time.
Apr	2010	29000	300	The earlier lock problem was resolved. A TSB was issued for the defect. Works fine now.
Mar	2011	46000		Most recent odometer entry.

 

Ford Flex in Texas, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Jan	2009	2000		First odometer entry
Jul	2009	8000	0	Broken console latch. Common problem with 2009 Flexes. See Edmunds.com long-term Flex blog.
Dec	2009	9000	10	A small unpainted stripe (about 1/2 in long) in the seam between the front bumper and front fenders. Corrected with a small amout of touch up paint.
Aug	2010	22000	0	Front end creak and pop when car turned sharply and back to center.
Mar	2011	36000	0	Middle row seat would not fold. 0.5 repair day. Fixed, but still "finicky."
Apr	2012	53000	300	Rear AC actuator failed.
Aug	2012	58500	212	The vehicle blows hot air at idle and in slow moving traffic when temperature exceeds 100. TSB to reflash engine computer and recharge system performed.
Jan	2013	66000		Most recent odometer entry.

 

Ford Flex in North Carolina, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Feb	2009	5000		First odometer entry
Jul	2009	12000	0	Front center console latch broke and they diagnosed the problem then ordered the part. Installed broken latch replacement part.
Jun	2010	28000	0	Latch on center console broke. It was replaced.
Aug	2010	31300	107	Paint peeled on hood and hood had several "dents" from merely closing the hood. Ford did not want to cover either problem and dealership decided they would cover paint if we paid for the "dents". Had to have it Painted three times.
Jan	2012	64000	183	Both rear calipers stuck and would not completely release. Had to replace all rear pads and right rear rotor and have both calipers rebuilt.
Jul	2012	72000	808	A/C would cycle between warm and cold when in traffic or sitting still. Also reported blend door thumping but dealer failed to address this until next trip. Blend door would thump under dash when A/C in auto. Had reported at earlier visit but was not addressed.
Dec	2012	85000		Most recent odometer entry.

 

Ford Flex in California, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Nov	2008	0		First odometer entry
May	2009	5000	0	Front center console latch was broken and was replaced. We had called earlier so the part was available.
May	2010	18000	0	Driver door handle broken-part around keyhole had plastic clip broke, door handle could be removed. May be defect, hit by something, or attempted theft.
Mar	2011	28000	0	Power seat did not automatically go back for easy exit. Entire power seat mechanism replaced.
Sep	2011	39000	200	Heard knocking on passenger side front when changing temperature in car. Air mixing door was malfunctioning.
Mar	2012	46000	100	Automatic Rear Liftgate would not stay open, but instead chime rapidly and close again. Diagnosed as liftgate struts were not supporting enough, so struts were replaced.
Dec	2012	60000	0	Plastic handle for center console latch broke. Can still open with metal latch.
Mar	2013	63000		Most recent odometer entry.

 

Ford Flex in Ontario, Canada
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Jan	2009	620		First odometer entry
Jun	2009	4960	0	Computer/sensor problems. Speed and rpms indicated while in park. Touch screen freezing.
Mar	2011	29760	0	Reverse sensor replaced, rearview camera replaced. Rear door pillar trim replaced.
Sep	2012	49600		Most recent odometer entry.

 

Ford Flex in Kentucky, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Aug	2008	0		First odometer entry
Jan	2012	43000	120	O2 sensor replaced and new tires
Sep	2012	54000		Most recent odometer entry.

 

Ford Flex in Ontario, Canada
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
May	2010	15500		First odometer entry
Sep	2011	34100	150	squeaking noise from rear wheels when humid or raining out, they could not replicate. have to return when weather is right.
Jan	2012	37380	0	radio stopped working 2 times. no signal am or fm. jukebox worked. arrived at our destination and turned off truck. when we started the truck the radio worked again. brakes make a noise when stopping. squealing noise rear when accelerating from a stop on humid days.
Feb	2013	54600	560	Rear Rotors replaced and shoes
Mar	2013	56420		Most recent odometer entry.

 

Ford Flex in Ontario, Canada
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Feb	2009	0		First odometer entry
Jul	2011	32240	0	The driver's side door handle broke off. The dealer replaced it with a new one.

 

Ford Flex in New Jersey, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Aug	2009		0	Replaced rear pads and rotors per TSB
Aug	2010		0	Replaced front pads and rotors per TSB
Sep	2011	40000	275	Check Engine light for ODC P0605 ECM ROM Rear brakes and rotors

 

Ford Flex in Nova Scotia, Canada
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Jan	2011	19840		First odometer entry
Jan	2012	31600	0	Replaced a foggy headlight, caused by moisture inside the headlight housing, replaced housing,lens, hid ballast, and igniter. Experienced rough up shift or down shift from the automatic transmission seemed as if it would stay in the gear too long and then drop into gear with a harsh revving noise and a pull feeling from torque. occured when doing rolling stops
Mar	2012	33140	0	Water leak into a headlight. Condensation into a headlight. Fog inside my headlight. Water pooling at the bottom of my headlight
Apr	2013	47120	1400	Brakes seized on calipers, totally destroyed rotors and pads

 

Ford Flex in Michigan, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Sep	2008	0		First odometer entry
Jan	2009	7000	0	Middle row seatback loose on one side. Whole seatback replaced with new internal seat frame. Rear passenger taillight fogging up as if not sealed. Noticed in very cold weather. Whole Taillight replaced. Rear Backup Camera sometimes not imaging. Video or signal is too distorted to view. Dealer could not replicate but problem persists.
Jan	2012	80000		Most recent odometer entry.

 

Ford Flex in New Mexico, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Jul	2009		0	Weatherstrip was malformed
Aug	2009		0	Headliner rattle - broken clip
Sep	2009		0	Applique panel flew off while driving down highway

 

Ford Flex in Illinois, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
May	2009		0	Car ran out of gas two other times, brought into dealership given run around took car on cross country trip had to refill every 110 miles Brought car in for the fourth time to dealership it took two weeks but found pump connecting two tanks malfunction
Sep	2009		0	Wife driving at high speed car shut down, dealership could not find or fix problem. Car in shop 5 weeks. Ford decided to give us a new car

 

Ford Flex in Minnesota, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Jan	2009		0	Bought the car and the big moonroof had a tiny fracture. Visible, not leaking or anything. Had it repaired under warranty.
Aug	2011	40000		Most recent odometer entry.

 

Ford Flex in Ontario, Canada
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Mar	2013	43400		First odometer entry
Apr	2013	43400	0	Known TSB for transmission seal replaced under powertrain warranty

 

Ford Flex in North Carolina, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Jan	2013	60000		First odometer entry
Mar	2013	62000	0	Clunking noise in front end was initially diagnosed as a transmission noise. After several trips, it was discovered to be a stabilizer bar. Also replaces one tie rod end and did four wheel alignment.

 

Ford Flex in Illinois, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Aug	2010	21000		First odometer entry
Apr	2012	49000	130	Right tie rod replaced
Sep	2012	55000	0	seal on AWD transfer case, leaking slightly.

 

Ford Flex in Pennsylvania, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Oct	2008	0		First odometer entry
Feb	2011	31000	0	brakes
Jun	2011	36000		Most recent odometer entry.

 

Ford Flex in Michigan, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Oct	2008	1000		First odometer entry
Nov	2008	3000	0	Air vent on headliner was falling out.
Feb	2009	7000	0	Thud in front right suspension, could not find a problem Passenger door lock stayed locked after repeated unlocking with unlock-button on driver side and or on key fob.
Mar	2010			Most recent odometer entry.

 

Ford Flex in Saskatchewan, Canada
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Apr	2011	20460		First odometer entry
Jan	2012	25200	0	Oil seal replacement to stop leak.
Apr	2012	26660		Most recent odometer entry.

 

Ford Flex in Saskatchewan, Canada
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Feb	2009	9300		First odometer entry
Feb	2011	36580	0	axle seal leak
Mar	2011			Most recent odometer entry.

 

Ford Flex in Washington, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Dec	2009	15000		First odometer entry
Jan	2010	15000	0	Reverse Assist sensor failed. Was replaced
Aug	2010			Most recent odometer entry.

 

Ford Flex in Minnesota, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Jan	2009	0		First odometer entry
Jun	2009	5000	0	Vista Top had cracked glass.
Jun	2011			Most recent odometer entry.

 

Ford Flex in Virginia, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Sep	2008	2000		First odometer entry
Nov	2008	6000	0	Left rear wheel was getting much dirtier faster than the rest of the wheels, which indicates to me that there needs to be a brake caliper adjustment or that the parking brake needs adjusting instead. They admitted there seems to be a prob. but didn't fix
May	2010			Most recent odometer entry.

 

Ford Flex in Alberta, Canada
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
May	2009	11780		First odometer entry
Jun	2009	13020	0	hard shift from first to second. reflash.
Apr	2010	28740	86	Leaking seal on PTU fixed under TSB
Dec	2011	55180	570	Worn Tie rods replaced and alignment done Replaced weatherstripping in passenger door
Jul	2012			Most recent odometer entry.

 

Ford Flex in Colorado, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Oct	2009	3000		First odometer entry
Jan	2010	3700	0	PASSENGER DOOR WILL NOT UNLOCK USING THE KEY FOB OR THE INTERNAL BUTTON
Jul	2010	8000	0	replaced the defective throttle body
Aug	2011	18000	0	replaced throttle body, this is the 2nd throttle body replacement
Apr	2012			Most recent odometer entry.

 

Ford Flex in Florida, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Apr	2009	0		First odometer entry
Jul	2009	3000	0	front center console latch
Jun	2010	18000	0	ongoing issues brake noise tsb brackets console latch repaired for the second time
Mar	2011	28000		Most recent odometer entry.

 

Ford Flex in Ontario, Canada
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Jul	2009	15500		First odometer entry
Aug	2009	16120	0	Leaking rear hatch
Mar	2010			Most recent odometer entry.

 

Ford Flex in Massachusetts, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Aug	2009	6000		First odometer entry
Sep	2009	7000	0	The car has been in the shop for about one month of the three months I have owned it.I just picked it up today after the fourth attempt to fix a bad leak. I don't know if it is fixed yet.
Mar	2010			Most recent odometer entry.

 

Ford Flex in Missouri, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Sep	2009	5000		First odometer entry
Oct	2009	7000	0	Power captain chair would not power fold.
Dec	2010	34000	0	Typical front brake grinding problem with 2009 Flexes. Dealer replaced pads, rotors, calipers, and springs.
Jan	2012	61000	329	Front wheelbearing replaced.
Jun	2012	68000	160	Rear brake pads installed.
Apr	2013	87000	0	Roar in back/front?????. They can't find the problem. Installed both right wheel bearings. Installed right front axle with carrier bearing. Still in shop as of 4/29/13. Don't know the cost; may have to take vehicle elsewhere.

 

Ford Flex in Michigan, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Sep	2008	0		First odometer entry
Apr	2010	19000	0	Refrigerator operation intermittent. Refrigerator replaced with new unit.
Oct	2011			Most recent odometer entry.

 

Ford Flex in Arizona, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Apr	2010	0		First odometer entry
Jun	2010	1000	0	Buffed scratches out of roof panel. Said they were only in clearcoat. Buffed scratches out of passenger headlight shield. Re-coated shield with anti-UV coating to prevent yellowing with age and sun exposure. Aligned driver's door and rear bumper.
Jul	2010	1000	0	This problem has never recurred so I consider it "fixed." The drain tubes were not blocked. I believe that the amount and force of rain was simply more than the drains could handle, so some water dripped into interior. Water leaking from overhead front courtesy lights after sitting in 30-minute-plus torrential downpour. Couldn't find source of leak or replicate later, even with high-pressure or high-flow hose. Probably moonroof. Doesn't happen in carwash.
Sep	2010		0	Front brake grinding noise. Parts ordered. Trim piece behind passenger door handle loose. Part ordered.
Oct	2010		0	Brake assembly was replaced. Part installed. Parts installed successfully. Plastic trim on exterior of passenger and driver door loose.
Nov	2010		0	Parts installed successfully.
Feb	2011	16000	0	Trim panel on driver's pillar was not flush with window seal, causing wind noise at highway speed. Also, same trim panel, combination lock feature did not work to lock the car. Dealer ordered new part.
Apr	2011	19500	0	High beams repaired. A broken wire was causing them to work only intermittently.
Jun	2011	23000	0	Could feel brakes grab when turning out of parking lot at low speeds, even though brakes were not being applied. Intermittent, not reproducible on demand. Applied TSB 10-7-2. Hard to describe. TSB performed on previous trip. Service rep had me bring car back in--parts sent by Ford for only one side before so repair not complete. Remainder of parts came in. Installed.
Jul	2011	24000	0	Brake problem from last month returned. This time couldn't replicate. Couldn't fix.
Sep	2011	26000	0	Moonroof switch replaced. Seat cover reattached and secured. Reprogrammed driver's seat key insertion return module. Problem with Advance Trak/Control Trak continued. Installed tsb 09-23-6. Will see if it works.
Dec	2011	29000	0	Driver's heated seat intermittently inop. Replaced module three times. First two modules were defective. Different supplier was used for third module. Fix successful, but it was really three trips to shop totalling 5 days to get it done.
Apr	2012	32000	0	CV boot problem. Right front axle removed and replaced.

 

Ford Flex in Oregon, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Mar	2010	18000		First odometer entry
Feb	2011	32000	0	Rear brake pads totally shot at 30000. Dealer claimed not to know why pads went so fast. Replaced rear brake pads entirely at Dealer expense.
Mar	2013	57000	0	2 seals leaking affecting AWD. Caught early before a leakage on driveway.

 

Ford Flex in Ontario, Canada
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Jul	2010	12400		First odometer entry
Apr	2011	22940	0	Stabilizer bars ordered for the front end Stabilizer bars installed.
Jul	2011	26040	0	Intermittent wobble of steering wheel during slow speed braking. Dealership replaced rotors, pads, calipers re: Technical Service Bulletin. Phone connection stopped working.
Dec	2011	33480	0	Replaced automatic tailgate arm.
Mar	2013	45880		Most recent odometer entry.

 

Ford Flex in British Columbia, Canada
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Nov	2008	0		First odometer entry
Apr	2009	3100	0	Power Transfer Unit (PTU) for AWD system has a known seal leak. Transmission fluid leaks onto hot exhaust manifold and smelly smoke permeates cabin when vehicle comes to a stop. First attempt to repair leak was not successful, despite a TSB. Interior trim on pillar between windshield and passenger window was coming away from the frame. Needed new piece of trim with proper clips to refit snugly onto pillar.
Jun	2009	5580	0	Second attempt to repair leaking seal in PTU. No problems after this fix...no gear oil leaking onto exhaust manifold ergo no nasty smell anymore!
Jan	2010	22320	0	Rear seat leather had come away from seat frame. Could not reattach myself as there was an interior clip that needed to be secured. Dealership repaired; seat is fine again. Hydraulic rear seat is supposed to fold forward at touch of button...but often too weak to complete this motion. There is a TSB for this. Dealer order parts and fixed hydraulic strut.
Jun	2011			Most recent odometer entry.

 

Ford Flex in New York, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Feb	2009	0		First odometer entry
Mar	2009		0	Second issue: Excessive noise in AM radio. Very bad signal to noise ratio. Swapped radio then antenna cables then rooftop mount.
Mar	2010			Most recent odometer entry.

 

Ford Flex in New York, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Feb	2009	0		First odometer entry
Aug	2009	5000	40	Front door handle trim loose. Fell out. Dealer replaced. Capless fuel filler trim fell off. Dealer replaced with new parts.
May	2012	36000	0	Recirc door flapping on change from recirc to fresh air. Memory side view mirrors losing position.
Jun	2012			Most recent odometer entry.

 

Ford Flex in Maine, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Nov	2010	26000		First odometer entry
Dec	2010	27000	0	Problem with adequate heat. Last year, first noticed in winter, heater core replaced per Ford TSB. Did not solve problem. Took vehicle back last month...recent Ford TSB recommended flush of coolant system and update computer...helped a bit
Feb	2011	29000	0	Still having same problem with inadequate heat. In contact with Ford..engineering rec a specific remedy. Dealership attempted (with their most experienced mechanic)....did not solve problem. Then was told field engineer from Ford would exam
Mar	2011	31000	0	Repair number 4 attempted at dealership, this time with supervision of Ford field engineer...problem ultimately not fixed. Working with Ford (they have not been the best to deal with on this) but may invoke "Lemon Law"
Mar	2012			Most recent odometer entry.

 

Ford Flex in Alberta, Canada
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Jun	2010	14880		First odometer entry
Jul	2010	16740	0	Headlight had too much moisture in it. The lense/housing had to be replaced.
Jun	2011			Most recent odometer entry.

 

Ford Flex in Ontario, Canada
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Aug	2010	16740		First odometer entry
Sep	2010	17360	0	trim with keyless entry pad needed to be replaced. coming apart from car.
Oct	2012	37200	0	replace rear wheel bearings, worn and making noise squeeling from belt area, replaced idler pulley, tensioner pulley and belt squeeking from steering when turning center console latch broken, turns out the whole lid needs to be replaced squeeling from front brakes, replaced pads and rotors, technician noticed pads wearing on angle
Feb	2013	38440	0	PTU unit leaking oil on exhaust and smelling like burning gear oil. Replaced right axle and resealed unit. In extreme cold there would be a whining sound coming from the transmission area. Especially around 60 to 65km per hour. Turns out there was a TSB regarding the transmission cooler line rubbing against the frame transfering the noise.

 

Ford Flex in Pennsylvania, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Nov	2008	0		First odometer entry
Nov	2010	15000	0	Passenger side rear seat would not release without major effort. Mechanism was replaced.
Apr	2011	18300	0	Replaced rotors and pads because of excessive rust.
Aug	2012			Most recent odometer entry.

 

Ford Flex in California, United States
Month	Year	Odometer (in miles)	Cost	Problem/Repair Description
Nov	2008	2000		First odometer entry
Mar	2009	4000	0	Strange shifting at idle and low speeds. Rear liftgate misaligned (sagging). Was perfect when I took delivery of vehicle.
Jul	2010	13000	0	Drive train made a horrible metallic snap noise upon first acceleration from park. Dealer found nothing wrong.
Jun	2011			Most recent odometer entry.